Nuclear Waste Services has a vacancy for a Service Delivery Technician to join its busy team, flexible working from our Cumbria office.
As part of this role, you will administer all aspects of the Service Delivery Process.
This role primary involves, influencing and supporting development of customer waste consignment submissions to ensure they are of a quality standard and meet all requirements of the Waste Acceptance Process, including reconciliation, approval, receipt, and disposition. There will also be a requirement to provide support across all Service Delivery Teams as deemed necessary.
- Support the completion of the WEN Handover checklist by progress chasing all prerequisite documentation and updating status
- Support the arrangement of Departmental meetings, including taking and issuing of minutes
- Support the coordination of consignments and collections by liaising with stakeholders and updating relevant management systems e.g., CRM / eLogistics
- Manage delivery schedules and communications with service providers (Approvals and Cancellations)
- Manage the registration of traffic through the consignment inbox onto CRM
- Support the production of service delivery reporting arrangements including dashboards and marketing documentation etc.
- Support data input activities for delivery of KPI’s
- Support the coordinated system for notification of rail movements in and out of the Repository site for full or empty containers
- Initiate and/or support improvements and changes to the Service Delivery process
- To be aware of and abide by the company’s Standards and Expectations
- Support internal and external audits where applicable in accordance with company’s ESH&Q processes.
- Manage the risks within your scope of work in compliance with the company risk management procedures.
- Comply with RSP 12.16 Information Risk Management, with respect to information assets
- To be fully aware of the environmental responsibilities associated with the role
- Good general standard of education, preferably to A Level.
- Excellent planning and organisational skills.
- Excellent communication skills (written and verbal) and interpersonal skills.
- Working knowledge of standard office software (Word, Excel, Powerpoint etc).
We value the unique differences that each of our colleagues bring to work every day and are committed to creating an environment where everyone feels respected, included and able to perform at their best. We are committed to creating a workplace that is diverse and inclusive. We value the diversity of our people and actively seek to have a workforce that represents the rich diversity of the communities we support. Currently we are underrepresented in some areas, and would particularly welcome applicants from Women, Black, Asian and Ethnic Minorities, LGBTQ+ and candidates who have a disability.
In promoting equal opportunities, we welcomes applications from all sections of the community. We select people according to their abilities and our needs. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet all of the essential criteria for the vacancy. In cases where we have a high volume of disabled candidates who meet all of the essential criteria, we will interview the best candidates from within that group.